After my conversation with Sydney*, I realized that we make every excuse in the book for why we don’t get the things we want. You’ve heard them – “This is too hard” “Why does what I have to say matter” “I don’t have the support that I need to succeed” “This is not fair. Why [...]
How to Be the Change that Your Business Needs
ow easy is it to continue to do the same thing over and over again? Especially if changing how things are normally done would result in new thinking, new ways of operating your business, and getting all involved to buy-in. To ensure that you keep your business moving forward, it’s incumbent upon you to be [...]
How to Infuse Motivation Into The Leader and The Team
otivation is the key to getting anything done — whether it’s a simple project or a large-scale initiative. When people are motivated, magical things happen. Creativity soars. And your company’s vision gets the attention it deserves. In times of adversity finding motivation can be difficult for even the best people. The economic recession led to unprecedented [...]
5 Biggest Customer Service Mistakes — and What You Can Do To Make Your Customer Service A-1
our customers’ experiences with your business can either help or hurt your brand’s image — and it’s your job as the company leader to identify any areas of concern. When you take the time to examine your company for any customer service snafus, you have an opportunity to improve your business and maintain a good [...]
Make Your Dreams Come True by Taking Risks and Reaping the Rewards
At one time or another, every great company leader has faced the inevitable question of whether his or her vision is capable of being realized. If you’re one of those leaders, you likely have asked yourself if your team, customers, and community will welcome your vision with open arms — or if you will fail [...]
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